Missions and Values

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Code of Conduct - Locally based partnerships

Biosphere Presentation

Our Hotel has implemented a Sustainability policy aimed at complying with the Biosphere Hotel International Standard. This Standard was developed by the ONG Institute for Responsible Tourism, is recognized and accredited by the Global Sustainable Tourism Council (GSTC) and is implemented in destinations, companies and tourism industry facilities under the auspices of the OMT and in accordance with an agreement of understanding with UNESCO. The Biosphere Hotel Standard includes six basic requirements of a transversal nature, which, converging with each other, allow the organization to perform well in terms of sustainable tourism:

- Business Performance;
- Sustainable Tourism Policies;
- Conservation and Improvement of Natural and Cultural Heritage;
- Economic and Social Development of the Destination;
- Environmental Conservation;
- Customer satisfaction.

The good application of the Biosphere Hotel Standard requirements allows our unit to affirm its sustainability values and consequently differentiate itself in the market. We count on your commitment to give life to Norma Biosphere on a day-to-day basis.

Sustainability Policy


To be a sustainable unit from an economic point of view, working on a constant improvement of the service provided to its customers, having as a basic principle, respect for its employees and for the entire social, cultural and environmental environment.


Daily commitment to continuous improvement, enabling our employees to comply with the basic principles, always seeking to increase our customers satisfaction regardless of the motivations that bring them to us.


The Director of the Hotel Santa Clara Vidigueira and all his staff inform all his customers that - COVID-19 infection prevention and control measures are responsibly implemented, so our cam customers feel hygienically accommodated and at ease.
We are sure that if we respect the SNS rules responsibly, very soon we will all return to normal life.

Contingency plan